We're Here for
Your Skincare Journey.
At POPOPOW®, we are here to help make your skincare shopping experience as simple, comfortable, and enjoyable as possible.
Whether you need assistance exploring our skincare collection, have questions about product ingredients or usage, or need help with an existing order, our customer support team will be happy to assist you.
Business Information & Contact
POPOPOW® is owned and operated by Shenzhen Qianyuan Sheng Trading Co., Ltd. The company is responsible for the sale of products, order processing, customer support, returns, refunds, and other transactions conducted through popopow.com.
Support for Every Step
Our customer support team can assist with a variety of product and shopping enquiries.
Skincare Products
Product information, ingredients, textures, sizes, availability, pricing, and usage instructions.
Skincare Routines
General product selection enquiries and information about cleansers, toners, serums, moisturizers, masks, and other essentials.
Orders & Purchases
Order confirmations, product availability, payment enquiries, and order status updates.
Shipping & Delivery
Shipping information, tracking updates, delivery enquiries, and shipment investigations.
Returns & Refunds
Return eligibility, refund enquiries, damaged products, and incorrect or missing items.
Privacy & Support
Privacy requests, account-related concerns, and other customer-service enquiries.
Our team can provide information about our products and their intended cosmetic uses. Individual skin needs and sensitivities may vary.
For concerns involving allergies or medical skin conditions, we recommend consulting a qualified healthcare professional.
Customer Support
Our customer support team is available to assist with skincare product enquiries, orders, shipping, payments, returns, refunds, and other store-related concerns.
We aim to provide clear product information and helpful assistance throughout your shopping experience.
Requests involving shipping carriers, payment providers, order investigations, product concerns, or privacy matters may require additional processing time.
Email: service@popopow.com
Phone: +852 6316 228
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
Response Time: We aim to respond within 1–2 business days.
Existing Orders
When contacting us about an existing purchase, please include:
- Your order number.
- The email address used at checkout.
- A brief description of your enquiry.
- The product name, if your question concerns a specific item.
This information will help us locate your order and assist you more efficiently.
If your enquiry concerns shipping or delivery, please include any relevant tracking information available to you.
Damaged or Incorrect Items
If your skincare order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible.
Include clear photographs or videos showing:
- The product and the issue.
- The original product packaging.
- The shipping label.
- Any visible leakage, damaged seals, broken containers, or other packaging concerns.
This will help our team review your request and provide an appropriate solution.
Product Safety Notice: If a skincare product arrives with a broken safety seal, visible contamination, or signs of leakage, please avoid using it until our customer support team has reviewed the issue.
Returns
Please contact us before returning any skincare or personal care product.
Our customer support team will review your request according to our Return & Refund Policy and provide the appropriate return instructions and designated return address.
For hygiene and product safety reasons, certain opened or used skincare products may not be eligible for return, except where required by applicable law or covered by our return policy.
Items returned without prior authorization may not be accepted or processed, subject to applicable consumer protection laws.
If your return request is approved, please follow the instructions provided by our customer support team to help ensure your return is processed correctly.
Glow Gently, Every Day.
We appreciate your trust in POPOPOW® and look forward to helping you discover thoughtful skincare essentials that bring a little more comfort and care to your everyday routine.