Payment Policy
POPOPOW® is owned and operated by Shenzhen Qianyuan Sheng Trading Co., Ltd.
We aim to provide a secure, convenient, and straightforward payment experience for customers purchasing skincare and personal care products through popopow.com.
Available payment methods are displayed during checkout. Payment options may vary depending on your location, currency, device, and payment provider.
Please review the payment methods available at checkout before completing your purchase.
Payment Authorization
All orders are subject to payment authorization, verification, and fraud-prevention checks.
Your bank or payment provider may request additional verification, decline a transaction, or place a temporary authorization hold.
We do not control the approval decisions, verification requirements, or processing times of banks and third-party payment providers.
If your payment is declined, please verify your payment details or contact your bank or payment provider for assistance.
Secure Checkout
Checkout is processed through Shopify and the authorized payment providers enabled on our store, using security measures designed to protect transaction information.
Payment information is transmitted and processed through the applicable checkout and payment systems.
For additional protection, we recommend using a trusted device, an updated browser, and a secure internet connection when placing an order.
Never share your payment passwords, banking verification codes, or other sensitive authentication credentials with anyone claiming to represent POPOPOW®.
For more information about how personal information is collected, used, and protected, please review our Privacy Policy.
Prices and Charges
Product prices, applicable shipping fees, taxes, discounts, and the final order total are displayed before payment is submitted.
We encourage customers to review their order summary carefully before completing checkout.
Any currency conversion charges, foreign transaction fees, or additional bank fees are determined by your bank or payment provider and are not controlled by us.
The final amount charged may vary from the displayed converted amount if your payment provider applies its own exchange rate or fees.
Discount Codes
Discount codes must be entered and successfully applied before checkout is completed.
Unless otherwise stated in the applicable promotion:
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Discount codes cannot be combined with other offers.
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Discount codes cannot be exchanged for cash.
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Discount codes are not transferable.
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Discount codes cannot be applied retroactively to completed orders.
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Promotions may be subject to eligibility requirements, expiration dates, or product exclusions.
Please review the terms of each promotion before placing your order.
Business Information
Brand Name: POPOPOW®
Website: https://popopow.com
Company Name: Shenzhen Qianyuan Sheng Trading Co., Ltd.
Registered Address: Room 503–8601, Shanmao Building, Shanhui Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong, China.
Email: service@popopow.com
Phone: +852 6316 228
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1–2 business days.
Contact Us
If you have questions about payment methods, unsuccessful transactions, payment authorization, billing charges, discount codes, or checkout-related concerns, please contact our customer support team.
When contacting us about an existing order, please include your order number, the email address used during checkout, and a brief description of your enquiry.
For your security, please do not send complete payment card numbers, security codes, or banking passwords by email.
Email: service@popopow.com
Phone: +852 6316 228
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1–2 business days.