Privacy Preferences and Consumer Rights
At POPOPOW®, we respect your privacy and are committed to providing appropriate control over your personal information.
This page explains how you may exercise your privacy rights and manage certain advertising, cookie, and communication preferences when using popopow.com.
POPOPOW® is owned and operated by Shenzhen Qianyuan Sheng Trading Co., Ltd.
We aim to handle personal information responsibly and provide clear information about the privacy choices available to our customers.
Your Privacy Rights
Depending on where you live and the applicable privacy laws, you may have the right to:
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Request access to the personal information we hold about you.
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Correct inaccurate or incomplete personal information.
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Request the deletion of your personal information.
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Obtain a portable copy of certain personal information.
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Opt out of certain targeted advertising, personal information sharing, or profiling activities.
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Request information about how your personal information is collected, used, or disclosed.
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Restrict or object to certain processing of your personal information.
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Withdraw consent for certain processing activities where consent is the applicable legal basis.
Some rights may be subject to legal limitations, verification requirements, or exceptions.
We will review privacy requests in accordance with applicable legal requirements.
How to Submit a Privacy Request
To exercise an applicable privacy right, please email us at service@popopow.com with “Privacy Request” in the subject line.
Please include:
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Your full name.
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The email address associated with your order or customer account.
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Your order number, if applicable.
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A clear description of your privacy request.
Our customer support team will review your enquiry and provide information about the next steps.
For your protection, please do not send payment card details, passwords, banking verification codes, or other sensitive authentication information by email.
Identity Verification
Before completing certain privacy requests, we may ask for additional information reasonably necessary to verify your identity and confirm that the request relates to you.
This verification process helps protect personal information from unauthorized access, alteration, disclosure, or deletion.
We will seek to limit the information requested to what is reasonably necessary for verification.
If an authorized agent submits a privacy request on your behalf, we may require proof that the agent has permission to represent you.
We may also contact you directly when permitted or required by applicable law.
Advertising and Cookie Preferences
Our website may use cookies, pixels, and similar technologies to support essential store functions, remember preferences, understand website performance, and provide relevant advertising where permitted.
These technologies may be used to:
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Maintain shopping cart functionality and checkout sessions.
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Remember website and browsing preferences.
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Understand website traffic and visitor interactions.
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Improve website navigation and performance.
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Measure the effectiveness of promotional campaigns.
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Support personalized content and advertising where permitted by applicable law.
You may manage certain cookies and tracking technologies through:
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Our website's cookie preference tools, where available.
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Your browser privacy and cookie settings.
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Your device privacy settings.
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Supported browser-based opt-out preference signals.
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Applicable privacy preference or opt-out mechanisms provided by our website.
Disabling certain cookies may affect some website features or functionality.
We will recognize and honor legally required opt-out preference signals where applicable.
Where required by law, we will obtain consent before using non-essential cookies or similar tracking technologies.
Email Marketing Preferences
You may unsubscribe from promotional emails at any time by selecting the “Unsubscribe” link included at the bottom of our marketing messages.
You may also contact us at service@popopow.com if you need assistance with your marketing communication preferences.
After unsubscribing, you may still receive non-promotional communications relating to:
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Order confirmations and payment receipts.
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Shipping and delivery updates.
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Returns, exchanges where available, or refunds.
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Security notifications.
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Customer-service requests.
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Privacy requests and account-related notices.
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Other transactions initiated by you.
We aim to respect your communication preferences in accordance with applicable marketing and privacy laws.
Non-Discrimination
We will not unlawfully discriminate against you for exercising a privacy right available under applicable law.
This means we will not deny you products or services, charge a different price, or provide a different level of service solely because you submitted a valid privacy request, except where otherwise permitted by applicable law.
Any differences in services, pricing, or offers related to personal information will be handled in accordance with applicable legal requirements.
Appeals
If applicable law gives you the right to appeal a decision concerning your privacy request, you may request a review by replying to our decision email and explaining why you believe the decision should be reconsidered.
You may also submit an appeal by contacting service@popopow.com with “Privacy Request Appeal” in the subject line.
Please include sufficient information to help us identify your original request and understand the reason for your appeal.
We will review eligible appeals and respond in accordance with applicable legal requirements.
Additional Information
For more information about how POPOPOW® collects, uses, retains, shares, discloses, and protects personal information, please review our Privacy Policy available on popopow.com.
If you have questions about your privacy choices, advertising preferences, personal information, or wish to submit a privacy request, please contact us using the information below.
Business Information
Brand Name: POPOPOW®
Website: https://popopow.com
Company Name: Shenzhen Qianyuan Sheng Trading Co., Ltd.
Registered Address: Room 503–8601, Shanmao Building, Shanhui Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong, China.
Email: service@popopow.com
Phone: +852 6316 228
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1–2 business days.
Contact Us
For privacy-related questions, data access requests, correction or deletion requests, advertising preferences, marketing communication choices, or other privacy concerns, please contact us at:
Email: service@popopow.com
Phone: +852 6316 228
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1–2 business days.
Privacy-related requests will be reviewed and handled according to applicable legal requirements, including any relevant identity verification and statutory response periods.