These Terms and Conditions govern purchases made through popopow.com (“POPOPOW®”), an online skincare and personal care store operated by Shenzhen Qianyuan Sheng Trading Co., Ltd.
POPOPOW® is owned and operated by Shenzhen Qianyuan Sheng Trading Co., Ltd.
By placing an order through our website, you enter into a purchase transaction with Shenzhen Qianyuan Sheng Trading Co., Ltd., subject to these Terms and the policies published on our website.
These Terms and Conditions apply to all purchases made through our online store. By placing an order, you agree to these Terms and the applicable policies published on our website, subject to your rights under applicable consumer protection laws.
Product Information
We make reasonable efforts to display accurate descriptions, ingredients, product sizes, packaging details, colors, prices, and images for our skincare and personal care products.
Our collection may include facial cleansers, toners, serums, moisturizers, facial masks, eye creams, lip treatments, body lotions, and related skincare essentials.
Actual product appearance may vary slightly due to lighting conditions, screen settings, packaging updates, or manufacturing differences.
Product textures, fragrances, colors, and individual experiences may also vary.
We may correct errors, update product descriptions, revise prices, or change product availability without prior notice, subject to applicable law.
Customers should review the product information, ingredient lists, and directions for use before purchasing or using any skincare product.
Orders
An order confirmation confirms that we have received your order but does not guarantee final acceptance.
We may refuse or cancel an order for reasonable reasons, including:
-
Payment failure or unsuccessful payment authorization.
-
Suspected fraudulent or unauthorized transactions.
-
Product inventory shortages.
-
Incorrect pricing or product information.
-
Shipping restrictions or unavailable delivery destinations.
-
Other circumstances that reasonably prevent us from fulfilling an order.
If an order is canceled after payment has been collected, any refund due will be issued to the original payment method unless otherwise required by applicable law.
We may contact you if additional information is required to process your order.
Prices and Payment
Product prices, applicable shipping fees, taxes, discounts, and the final order total are displayed during checkout.
By submitting payment information, you confirm that the details provided are accurate and that you are authorized to use the selected payment method.
Available payment methods may vary depending on your location, currency, device, and payment provider.
Orders may be subject to payment authorization and fraud-prevention verification.
Additional currency conversion charges or banking fees may be imposed by your payment provider and are outside our control.
Please review our Payment & Security Policy for further information.
Shipping and Delivery
Orders are processed and shipped according to our Shipping Policy.
Shipping and delivery timeframes are estimates and may vary depending on product availability, fulfillment location, destination, customs procedures, carrier operations, weather conditions, or other circumstances beyond our reasonable control.
Customers are responsible for providing accurate and complete shipping information at checkout.
If you need to correct your shipping address, please contact us as soon as possible. Changes cannot be guaranteed once an order has entered processing or shipment preparation.
Please review our Shipping Policy for complete information about order processing, estimated delivery times, shipping costs, tracking, and delivery-related concerns.
Returns and Refunds
Returns, order cancellations, exchanges where available, and refunds are subject to our Return & Refund Policy and applicable consumer protection laws.
Please contact our customer support team before returning any skincare or personal care product so we can review your request and provide the appropriate return instructions.
For hygiene and product safety reasons, certain opened, used, altered, or unsealed skincare products may not qualify for discretionary returns, except where required by applicable law or expressly permitted under our policies.
Products that arrive damaged, defective, leaking, contaminated, or incorrect will be reviewed according to the circumstances and applicable consumer rights.
Returns sent without the appropriate return instructions may experience processing delays or may not be accepted where legally permitted.
Approved refunds will be processed according to our Return & Refund Policy.
Nothing in these Terms limits any non-excludable statutory rights relating to defective, damaged, or incorrectly supplied goods.
Product Use and Safety
POPOPOW® skincare and personal care products are intended for cosmetic use in accordance with their individual product descriptions, packaging information, and directions for use.
Customers should carefully review all product instructions, ingredient lists, warnings, and precautions before use.
When using our products:
-
Follow the directions provided on the product packaging or product page.
-
Use products only for their intended cosmetic purposes.
-
Avoid contact with the eyes unless the product is specifically intended for use around that area.
-
Do not apply products to broken or irritated skin unless their directions expressly permit it.
-
Consider performing a patch test before introducing a new skincare product, especially if you have sensitive skin.
-
Discontinue use if irritation, discomfort, or an unexpected skin reaction occurs.
-
Keep products out of reach of children unless they are specifically intended for use by children under appropriate supervision.
-
Store products according to their labeled instructions and avoid unsuitable temperatures or environmental conditions.
-
Do not use products beyond any indicated expiration date or recommended period after opening.
Individual skin types, sensitivities, and reactions may vary. A product suitable for one customer may not be suitable for another.
If you have known allergies, a medical skin condition, or persistent skin concerns, we recommend consulting a qualified healthcare professional before using new skincare products.
If you experience a severe or unexpected reaction, discontinue use and seek appropriate medical advice.
Our skincare products are cosmetic products and are not intended to diagnose, treat, cure, or prevent diseases unless a particular product is specifically authorized and labeled for such purposes.
Any cosmetic benefits described on our website should be understood in the context of the product's intended cosmetic use and supporting product information.
Promotions
Discounts, promotional offers, bundle deals, and special pricing may have specific eligibility requirements, expiration dates, purchase conditions, or product restrictions.
Unless expressly stated otherwise:
-
Promotional offers cannot be combined with other discounts.
-
Discounts cannot be exchanged for cash.
-
Promotional codes must be applied before checkout is completed.
-
Discounts cannot be applied retroactively to previously completed purchases.
-
Promotions may be limited to selected products or eligible customers.
We may modify or discontinue promotional offers in accordance with their stated terms and applicable law.
Prohibited Activities
Customers and website visitors must not engage in fraudulent, unlawful, or abusive activities involving our website or services.
Prohibited activities include:
-
Placing fraudulent orders or using unauthorized payment information.
-
Providing intentionally false order or contact information.
-
Abusing discounts, refunds, promotional offers, or return procedures.
-
Interfering with website functionality or security.
-
Attempting unauthorized access to customer accounts or website systems.
-
Using the website for unlawful purposes.
-
Copying or commercially exploiting website content without appropriate authorization.
-
Unauthorized resale activities that violate applicable law or enforceable agreements.
We reserve the right to investigate suspected misuse and take reasonable action, subject to applicable law.
Limitation of Liability
To the fullest extent permitted by applicable law, Shenzhen Qianyuan Sheng Trading Co., Ltd. is not liable for indirect, incidental, special, or consequential losses arising from the use of our website, an order, or the use of our products, where such liability may lawfully be excluded.
We do not guarantee that every skincare product will produce identical cosmetic results for every individual, as personal skin characteristics and responses may vary.
Customers are responsible for reviewing product ingredients, following usage instructions, and taking appropriate precautions based on their individual circumstances.
Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability for defective products, personal injury where applicable, fraud, or other non-excludable consumer rights.
Any limitations stated in these Terms apply only to the extent permitted by the laws governing the relevant transaction.
Changes to These Terms
We may update these Terms and Conditions periodically to reflect changes in our business operations, products, website services, or applicable legal requirements.
Updated Terms will be posted on this page.
The Terms in effect when an order is placed generally apply to that purchase, unless otherwise required by applicable law or agreed with the customer.
We encourage customers to review these Terms periodically.
Business Information
POPOPOW® is an online skincare and personal care retail store owned and operated by Shenzhen Qianyuan Sheng Trading Co., Ltd.
The company is responsible for the sale of products, order processing, customer support, returns, refunds, and other transactions conducted through popopow.com.
Brand Name: POPOPOW®
Website: https://popopow.com
Company Name: Shenzhen Qianyuan Sheng Trading Co., Ltd.
Registered Address: Room 503–8601, Shanmao Building, Shanhui Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong, China.
Email: service@popopow.com
Phone: +852 6316 228
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1–2 business days.
Contact Us
For questions about these Terms and Conditions, product information, orders, payments, shipping, returns, refunds, or other store-related matters, please contact us at:
Email: service@popopow.com
Phone: +852 6316 228
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1–2 business days.