Overview
These Terms of Service govern purchases made through popopow.com (“POPOPOW®”), an online skincare and personal care store operated by Shenzhen Qianyuan Sheng Trading Co., Ltd.
By placing an order through the website, you enter into a purchase transaction with Shenzhen Qianyuan Sheng Trading Co., Ltd., subject to these Terms of Service and the policies published on our website.
POPOPOW® is owned and operated by Shenzhen Qianyuan Sheng Trading Co., Ltd. Throughout these Terms, “POPOPOW®,” “we,” “us,” and “our” refer to Shenzhen Qianyuan Sheng Trading Co., Ltd.
By visiting our website, creating an account, or purchasing products from us, you agree to be bound by these Terms of Service and any policies referenced on the website, subject to applicable law.
If you do not agree with these Terms, please do not use our website or services.
Online Store Terms
You must be legally capable of entering into a binding agreement in your place of residence to use this website or make a purchase.
If you are below the age of majority in your jurisdiction, you may use our website only with the involvement and permission of a parent or legal guardian, where permitted by applicable law.
You may not use our products or services for unlawful or unauthorized purposes.
You must not transmit viruses, malware, malicious code, or any material that may interfere with the operation, functionality, or security of the website.
You agree to provide accurate information when creating an account, placing an order, or contacting our customer support team.
Products and Information
POPOPOW® offers a collection of skincare and personal care products intended to support everyday beauty and self-care routines.
Our collection may include facial cleansers, toners, hydrating serums, moisturizers, facial masks, eye creams, lip treatments, body lotions, and related skincare essentials.
We aim to display product descriptions, ingredient information, sizes, textures, packaging details, colors, prices, and images as accurately as possible.
However, actual product appearance may vary slightly due to screen settings, lighting conditions, manufacturing variations, packaging updates, or product photography.
Customers are responsible for reviewing product descriptions, ingredients, usage instructions, warnings, and suitability information before purchasing.
Individual skin types, sensitivities, preferences, and cosmetic results may vary.
We reserve the right to modify, update, or discontinue products without prior notice, subject to applicable law.
Skincare Product Use and Safety
Our skincare and personal care products are intended for cosmetic use according to their individual product descriptions and labeled instructions.
Customers should follow the applicable directions and safety precautions, including:
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Reviewing ingredient lists and product warnings before use.
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Following recommended application methods and usage instructions.
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Using products only for their intended purposes.
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Avoiding contact with the eyes unless the product is specifically intended for that area.
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Avoiding application to broken or irritated skin unless expressly permitted by the product instructions.
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Considering a patch test before introducing an unfamiliar skincare product, particularly for sensitive skin.
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Discontinuing use if irritation or an unexpected skin reaction occurs.
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Storing products according to the instructions provided on their packaging.
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Keeping products out of reach of children unless otherwise indicated.
Customers with known allergies, persistent skin concerns, or medical skin conditions should seek advice from a qualified healthcare professional when appropriate.
If a severe or unexpected reaction occurs, discontinue use and seek appropriate medical assistance.
Unless specifically authorized and labeled otherwise, our skincare products are cosmetic products and are not intended to diagnose, treat, cure, or prevent diseases.
Product information provided on our website does not constitute individualized medical advice.
Orders
Placing an order does not guarantee acceptance.
We reserve the right to accept, refuse, limit, or cancel an order for legitimate reasons, including:
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Product unavailability or inventory shortages.
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Suspected fraud or unauthorized payment activity.
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Incorrect pricing or product information.
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Payment authorization failures.
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Shipping restrictions or unavailable delivery destinations.
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Incomplete or inaccurate customer information.
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Other reasonable circumstances affecting our ability to fulfill the order.
If we cancel an order after payment has been received, the applicable refund will be issued to the original payment method unless otherwise required by law.
Customers are responsible for providing complete and accurate billing, shipping, and contact information.
An order confirmation indicates that we have received your order but does not necessarily constitute final acceptance.
Prices and Payment
Prices are displayed in the currency shown on the website and may change without prior notice.
Applicable shipping charges, taxes, discounts, and the final order total will be displayed during checkout where required.
Additional import duties, local taxes, currency conversion charges, or banking fees may apply depending on the destination and payment provider.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
Payments may be processed by authorized third-party payment providers subject to their applicable terms and privacy policies.
Payment authorization and fraud-prevention verification may be required before an order is processed.
For further details, please review our Payment & Security Policy.
Shipping and Delivery
Order processing times, estimated delivery periods, available shipping methods, shipping costs, and related conditions are described in our Shipping Policy.
Orders are typically processed within 1–3 business days after payment confirmation.
For deliveries to the United States, standard shipping generally takes approximately 5–12 business days after dispatch, subject to carrier operations and delivery conditions.
Eligible orders of US$39 or more qualify for free standard shipping, subject to the conditions displayed at checkout.
Delivery dates are estimates and are not guaranteed.
Delays may occur due to carrier operations, customs processing, severe weather, public holidays, remote destinations, or other circumstances beyond our reasonable control.
Risk of loss and responsibility for goods will be determined in accordance with applicable law and the delivery terms associated with the order.
Please review our Shipping Policy for complete details.
Returns and Refunds
Returns, refunds, cancellations, damaged products, leaking containers, missing items, and incorrect orders are handled according to our Return & Refund Policy and applicable consumer protection laws.
Please contact our customer support team before returning any product so that we can review your request and provide appropriate return instructions.
For hygiene and product safety reasons, certain opened, used, altered, or unsealed skincare products may not qualify for discretionary returns, except where required by applicable law or otherwise provided under our policies.
Customers may be asked to provide photographs of the affected product, original packaging, shipping label, or other information reasonably necessary to review a claim.
If a skincare product arrives with visible leakage, damaged seals, or signs of contamination, please avoid using it until the issue has been reviewed.
Approved refunds will be processed in accordance with our Return & Refund Policy.
Nothing in these Terms limits any mandatory consumer rights available under applicable law.
Intellectual Property
Content appearing on popopow.com, including text, product descriptions, photographs, graphics, logos, illustrations, designs, page layouts, and other materials, is owned by or licensed to Shenzhen Qianyuan Sheng Trading Co., Ltd., or used under other applicable rights.
Such content is protected by applicable intellectual property laws to the extent those rights exist.
You may not copy, reproduce, distribute, modify, publish, or commercially exploit protected website content without obtaining the appropriate permission, except where permitted by law.
You may access website content for personal, non-commercial shopping and informational purposes.
No provision of these Terms transfers ownership of our intellectual property or the intellectual property of third parties.
Prohibited Uses
You may not use the website:
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For unlawful, fraudulent, deceptive, or misleading purposes.
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To violate the intellectual property, privacy, or other legal rights of third parties.
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To submit intentionally false or inaccurate customer information.
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To distribute malware, viruses, or harmful code.
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To collect personal information without authorization.
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To interfere with the website's security, performance, or operation.
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To access restricted areas or systems without authorization.
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To misuse promotional offers, refunds, customer accounts, or payment systems.
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To commercially exploit our protected content without permission.
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To engage in activities prohibited by applicable laws or regulations.
We may restrict, suspend, or terminate website access where these restrictions are violated, subject to applicable law.
Third-Party Services and Links
Our website may contain links to or integrations with third-party services, including Shopify, payment processors, shipping carriers, analytics providers, marketing services, and other service providers.
Certain website functions, payment transactions, and shipping services may be provided by independent third parties.
We do not control all third-party services and are not responsible for the content, availability, privacy practices, or terms of independent third-party websites, except where responsibility is imposed by applicable law.
You should review the relevant terms and privacy policies before using third-party services.
Your use of a third-party website or service may be governed by that provider's separate agreement.
Disclaimer and Limitation of Liability
We aim to keep our website, product information, and services accurate, secure, and available.
However, to the maximum extent permitted by applicable law, we do not guarantee that website access will always be uninterrupted, error-free, or free from harmful components.
Product availability, images, packaging details, and certain website information may change or contain occasional inaccuracies.
Skincare products may produce different cosmetic experiences depending on individual skin characteristics, sensitivities, and usage.
We do not guarantee identical cosmetic results for all customers.
To the maximum extent permitted by law, POPOPOW® and Shenzhen Qianyuan Sheng Trading Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, services, or products where such liability may lawfully be excluded.
These limitations do not exclude or restrict liability that cannot legally be limited, including applicable obligations concerning defective products, personal injury, fraud, or mandatory consumer protection rights.
Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Shenzhen Qianyuan Sheng Trading Co., Ltd., its officers, employees, and authorized service providers from third-party claims, losses, damages, or reasonable expenses arising from:
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Your unlawful use of the website.
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Your material violation of these Terms of Service.
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Your infringement of another party's intellectual property or legal rights.
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Fraudulent or unauthorized activities conducted through your account.
This provision applies only to the extent permitted by applicable law and does not remove statutory consumer protections.
Severability
If any provision of these Terms of Service is found to be unlawful, invalid, or unenforceable by a competent authority, that provision will be enforced only to the extent legally permitted.
The remaining provisions will continue in effect to the extent permitted by applicable law.
The invalidity of one provision does not automatically invalidate the remainder of these Terms.
Changes to These Terms
We may update these Terms of Service periodically to reflect changes to our products, services, business practices, website functionality, or legal obligations.
The latest version will be published on this page.
Changes generally become effective when the updated Terms are posted, unless otherwise stated or required by applicable law.
The Terms in effect when an order is placed generally apply to that purchase.
Your continued use of the website after an update may constitute acceptance of the revised Terms where permitted by applicable law.
We encourage customers to review these Terms periodically.
Contact and Business Information
Questions about these Terms of Service, orders, payments, skincare products, shipping, returns, refunds, or other store-related matters may be sent to the contact information below.
Brand Name: POPOPOW®
Website: https://popopow.com
Company Name: Shenzhen Qianyuan Sheng Trading Co., Ltd.
Registered Address: Room 503–8601, Shanmao Building, Shanhui Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong, China.
Email: service@popopow.com
Phone: +852 6316 228
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1–2 business days.